The Dynamic Job Distributor (“DJD”) is an Impact HD 2.0 offering that allows users to create sets of accurate account assignments (“pools”) for distribution to individual users and/or user groups leveraging the Strategy on Demand Workflow Manager (“SOD”) tool to accomplish this task. The SOD that creates DJD campaigns is driven by evaluations and updates from a user-definable view therefore providing total control to the end user.
Furthermore, the DJD provides an easy to use graphical user interface with drag-and-drop controls to provide the ability to activate and deactivate users, user groups and campaigns all on a real-time basis and totally transparent to the agents assigned to handle the selected accounts.
Step 1: Enable Security
To enable user security, navigate to the Security Group table under the “Impact Menu Selections”.
Navigate: (Impact – Tables - Company Table – Security Group Table).
Define access to a Security Group for any of the following DJD tabs:
- DJD Campaigns
- DJD Campaign Pools
- DJD Campaign Manager
Check the corresponding checkbox to enable access to the corresponding Security Group to each DJD tab.
Step 2: Create a DJD Campaign Pool
After enabling security, it is time to create a DJD Campaign Pool.
Open the DJD tool from the Impact – Collections – Dynamic Job Distributor menu selection as shown below:
This will open the Dynamic Job Distributor Console: