IMPACT HD 2.0 provides the ability to create letters by using three different methodologies targeted to address the level of expertise of the end-user, as follows:
- IMPACT Text Editor: for entry level users to create a basic letter template using basic editing functions
- Microsoft Word®: a seamless interface with the most popular text editor for intermediate users that have expertise in using this powerful application
- HTML: for advanced users familiar with this markup language
The IMPACT HD 2.0 dunning cycle is as follows:
(1) Dunning Process executes Letter SOD to re-qualify accounts to ensure compliance.
Once logged in, you will be able to access the HD 2.0 features that your user role permits.
The figure below illustrates navigation to the Letter Table:
- Letter Table
This navigation sequence will open the Letter Table Maintenance Window, as follows:
This window displays a list of the existing letters.
To add a new letter, click on the “Add” button at the bottom of this window. The “Add New Letter” window will be displayed, as follows: