Once all parameters have been defined and each element is turned-on or off as needed, the DJD Campaign Pool is ready to be used. As soon as it is enabled, the workcard of a user assigned to a DJD Campaign Pool will display the icon indicating to the user that she is on a DJD Campaign Pool. A tool tip is displayed when hovering over this button with the mouse indicating the SOD code that is currently being executed.
If an agent is working a Select Worklist, once his user ID on an active DJD Campaign Pool is enabled, the user will see the icon displayed on the workcard ribbon, immediately after clicking on either the “Next” or “Save and Next” buttons, indicating they are now working a DJD list. Similarly, when either an agent or a DJD Campaign Pool are deactivated, the agent will receive this message indicating they are no longer working the DJD Campaign Pool.
Users that are part of an activated “DJD Campaign Pool” will be dynamically forced to work the accounts qualified by the active DJDCMP SODs to which their UserID belongs and the “Select Worklist Function” within the workcard is disabled for that user. Users under a DJD Campaign Pool are still able to manually perform lookups to handle incoming phone calls. Once either the DJD Campaign Pool or a specific UserID is turned-off or the DJD Campaign Pool is completed, the user will regain access to the Select Worklist menu item. The button will dynamically be displayed to the agent upon launching the workcard. Clicking on this button requests the first account on the list.
Note: Upon starting the DJD Campaign Pool, the system creates a ‘qualified user’ list by scanning the users logged into IMPACT! and ignoring any users that are logged into the dialer.