This option can be located under:
Tables – Company Tables – System Parameters – SODs tab – STCMPL SOD Drop-Down Menu
The “Save” function on the workcard has been enhanced to require the designation of which phone number was just worked by an agent (DEM PH1, DEM PH2, POE 1-9 PH1 or Ph2) when an “OC” (“Outgoing Call”) Activity Code is selected. Call activity is saved not only to the History Table (“HST”) but into a new table “DEMPHA” that allows for evaluation through a view of how many calls to what type of number have been attempted (or resulted in contact) in how many days (from State Compliance Table.)
If the STCMPL SOD has been enabled under System Parameters, upon pulling up an account, the system will perform the evaluations defined in the SOD for demographics A0-D0 and V0-ZZ and invoke a Notifications pop-up window displaying the details of each evaluation that passes and fails.
Furthermore, if an evaluation that includes a telephone number is true, each out of compliance phone will be masked entirely with asterisks in order to prevent potential compliance violations.